IoT SOLUTIONS ENGINEER (Technical support)

We are currently inviting an ambitious IoT solutions engineer to join our growing international Technical support team in Vilnius, Lithuania and support the Teltonika Mobility team. We are an experienced manufacturer of micro-mobility, asset tracking, and personal tracking devices. For many years our monitoring and control solutions have been helping businesses from various industries tackle various problems in healthcare, elderly care, agriculture, lone worker monitoring, and many other fields. We are proud of working on made-in-Lithuania products that fully meet client needs and provide a wide array of solutions adapted to different markets worldwide.

We are an open, curious and innovative company, ready to create an environment for creative and ambitious professionals who want to take advantage of Teltonika's success. If you are curious, creative and want to work in a fast-paced environment, we are on the way!

The main areas of responsibility

You will be the connecting link between the client and Teltonika MOBILITY RnD in solving complex challenges. During the course of a working day, you may have to work with clients ranging from a small company taking its first steps in the e-scooter sharing business, to a global corporation, which, thanks to our solution, ensures that a safe distance is maintained and that contacts between employees are traceable in the time of the pandemic. All communication with customers is handled through the internal HelpDesk system and, over time, a typical working day will look like this:

Advise both external and internal clients on the implementation of their desired solutions;
Provide assistance to customers in solving problems and challenges related to Teltonika MOBILITY solutions;
Preparation and hosting of internal and external technical documentation, e.g. in the Teltonika Wiki;
Preparation and delivery of training for both internal and external customers on products, functionalities and technical solutions;
Coordination of technical requirements with customers and preparation of technical tasks for RnD.

The experience, skills and personal qualities you will need

We hope that you are a responsible person with a logical mindset, that you are interested in technology, that you have the opportunity to travel on business trips when needed, and that working in a team brings you joy. You will succeed if you have:

Technical/engineering education (Electronics/Mechanics engineering) (can be final year student);
Knowledge of the basics of telecommunication systems and IoT technologies: mobile communication (2G, LTE), Bluetooth, GNSS;
English language knowledge at least at the level of B2;
Ability to analyse, understand and solve complex technical problems; Ability to work in a fast-paced environment;
Good communication skills and etiquette both orally and in writing;
Having basic knowledge of software, operating systems, servers.

We will consider the following to be advantages:

Basic knowledge of communication protocols used in microcontrollers (RS485, RS232, CAN, UART, 1-wire);
Experience working with task solving and project management platforms (Jira, GitLab, ServiceDesk).

What we offer

Vertical and horizontal career jumps in a rapidly growing international company;
Working with innovative projects and solutions that create value for clients around the world;
Working in a multicultural and diverse environment where the sharing of knowledge and ideas is valued;
Opportunity to initiate and contribute to the implementation of various projects and / or solutions;
Internal and external training and consultations from specialists in their field for continuous professional development;
Flexible working hours to combine personal and working hours;
Supplementary health insurance;
Paid hours of rest, a day off on a birthday month, and birthday gifts;
A dynamic environment in an ambitious and young team.

Salary

Fixed (tariff) salary ranges from 10 Eur/h up to 15 Eur/h (~1500 Eur - 2510 Eur) pre-tax, depending on your experience and expertise with the option to get bonuses.*

*In an employment agreement we specify and define fixed (tariff) hourly salary rate before taxes.